This is a story of trying to get a Home Depot stock check at a non-local Homedepot store, after finding it out of stock at my local store.
It all started on Sun, 9/26/2010. I was looking for a string trimmer and I eyed the Homelite 15 in. 5.5 Amp Electric String Trimmer, which my local Home Depot did not have in stock. At my local store I saw that it was not on the shelves so I grabbed an associate and asked him when they would be do in stock. He brainlessly read a label on the shelf which said “9/21″, “we’ll get them on 9/21.” I politely pointed out that the current date was 9/26, after which he gestured as though he was thinking about it for a minute and said “oh, we’re expecting them Monday or Tuesday.” Not having been born yesterday, I to look for the product at another Home Depot store reasonably close to me.
I go to their website and attempt to do a stock check online. All their site does is display a link which says “Sold At Your Local Store” if it believes that the product is available locally. This may have been impressive in the early 90s but is counterintuitive to anyone who’s accustomed to using the internet for shopping in the new millenium. Alas, I digress.
I decide to go thru the pain and inconvenience to actually call in. I get store #258’s phone number, call it and listen to the poorly organized menu which was 3-4 levels deep before I could speak with someone, at one point I got a list of departments that was like 1 for Plumbing, 2 for Lighting, … 9 for more departments, after I hit 9 I had to guess where my product was. I cheated, I listened for the category name as listed on their web site which in this case was “Outdoors.” I hit the #, get put on hold with some non-descript, waited for maybe 3 minutes. A lady who didn’t seem very content on answering the phone asks what I want. I tell her “I’d like a stock check”, she says “what?”, I repeat “I would like a stock check”. And, silence. She was totally stumped, stopped in her tracks like a deer in the headlights. Thinking maybe my call had dropped I said “hello?” to which she retorted, “you would like a.. what?” “I would like to find out if you have a product in stock. I would like a stock check.” At which point she said “hold on” and on hold I went. At which point I hung up.
Thanks for wasting my time Home Depot. Lets see how Lowe’s fares.